Hughes Network Systems Complaints and Reviews

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    • Customer service2
    • Dial up speeds for 24 hours1
    • Poor connectivity1

  • Jul 01
  • Internet
  • Hughesnet Internet Provider
  • 27
  • REVIEW RATING 4/5

WARNING: DO NOT UNDER ANY CIRCUMSTANCES EVER SUBSCRIBE TO HUGHESNET. Go without if you can even if they are your only option. If you sign anything with them I guarantee you will regret it and you will be signing away every right you have except the right to breathe and the only reason why they allow that is so that you can pay them for a service that you will never receive. You will be coerced... Read more

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  • Apr 28
  • Internet
  • Satellite Internet
  • 22
  • REVIEW RATING 4/5

Their sales department did not disclose they would be conducting a hard credit inquiry....days before we were to sign on our house. When I tried to resolve it, I got the biggest run around every. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not effect my credit, even as I sat there staring at the... Read more

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  • Mar 24
  • Internet
  • Picayune, Mississippi
  • Internet Data
  • 32
  • REVIEW RATING 4/5

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that stuff so I asked how many Netflix movies I would be able to watch a month. The liar told me I could watch about 20. Then it would just be a few seconds slower. Now I barely get to watch one and my data is up. It didn't just slow down...I can't connect at all. Now I'm in a 2 year... Read more

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  • Jan 29
  • Internet
  • Kilgore, Texas
  • Satellite Internet
  • 39
  • REVIEW RATING 4/5

When my cousin lived nearby, he got hooked up with Hughesnet. When his mother died and his home burned down, he moved in with us for a couple of months and brought his Hughesnet service with him. When he moved, we attempted to get the account changed to our names, but were told over and over that they couldn't alter it unless they spoke to the account holder (my dead aunt). We told them that... Read more

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  • Aug 04, 2014
  • Internet
  • Saratoga, California
  • Overpriced Internet Service
  • 69
  • REVIEW RATING 4/5

This service is extremely expensive. When I signed up I was assured that my family could use the internet and stream netflix regularly. It is the 4th day of our first month with them and we have already exceeded our data usage. I just had to buy tokens to make my internet work. I called customer service and they communicate that I have no other options. I am looking for every other option! Thumbs... Read more

Was this review helpful? 4 0

It's overpriced you should never have to pay this much for a service that is so limited with such ridiculous data caps and the tokens are even more outrageous! The anonymous customer that posted in Feb I felt as if she was telling my family's exact situation verbatim. We must have internet because of school and our careers, but we live out in the country and have no other option... I feel robbed... Add comment

  • Mar 18, 2014
  • Internet
  • Account Cancellation
  • 65
  • REVIEW RATING 2/5

I called to cancel my service in March. The lady (Taylor, I believe) told me I could suspend my account for 90 days then it would automatically cancel. Instead of cancelling, they reactivated my account in July and have charged me since then. I have not used their service at all during this time period. I just realized these charges this month. I called to have them refunded, but they say policy... Read more

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  • Feb 23, 2014
  • Internet
  • Bozeman, Montana
  • Internet Service
  • 41
  • REVIEW RATING 4/5

THESE ARE BASIC PADDING THE BILL DECEPTIVE Practices by buisness,my bill was suppose to be 29.99 bundled with direct tv just contacted CEO's office and they finally addressed the issue i am about to confront hughesnet with and as many of the people on here also have had happen the other main issue i have is the initiated to auto pay with my visa card ;and when i contacted customer service guy... Read more

Was this review helpful? 1 0

  • Feb 21, 2014
  • Internet
  • Internet Access
  • 97
  • REVIEW RATING 5/5

I have had hughes net for 5 months. They don't have a page we can write on because I am sure they have too many complaints. so they disabled comments. I live in the sierra mountains. My internet options are limited to Volcano internet and Hughes net. Volcano cant help me anymore so all I have is hughes net. I asked them to hook me up and to have my bill date start from the first to the first.... Read more

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  • Feb 10, 2014
  • Internet
  • Gallipolis, Ohio
  • Internet Service
  • 64
  • REVIEW RATING 4/5

I am writing you out of desperation for a decent internet connection. We live in the woods in Ohio facing north. We are within 1 mile of DHL internet service, but can't get it here. Other companies have tried to line up a satellite connection without success, so our only choice is Hughesnet. Our next-door neighbors on either side of us pay $30/month for UNLIMITED data internet service. We were... Read more

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