I have never publicly bashed a company on social media but I am so mad that I feel this is the only way. We were workamping in a canyon with out cell phone service or TV service so we decided to get satellite internet to stay in touch with the world.
Hughesnet was our ONLY option. After having the service for 1 year we found out our installer (the guy who represented the company and installed our system) mislead us with the terms of the contract. We had been calling him often for the last month without getting a return phone call. We called the customer service number for Hughesnet and that is when we learned that our contract was not what we thought.
We also learned how we were supposed to get their equipment back to them (involved them mailing a box to us). Since we would be leaving our location and traveling for the next 6 months and not have a mailing address to receive a box we desperately tried to reach our installer by phone - calling every day for the last 4 days we were in his area. He told us he would come by the campground and pick up our equipment. Just like NOT returning phone calls he did NOT show up before we left on Monday morning.
The end result of this mess is costing us OVER $300! This is in addition to the outrageous monthly fees they charge for their extremely slow internet. The company says the "installer" is a 3rd party and doesn't represent them. He sure seemed to represent them when he sold us our system!
What they are saying is that because he is just a 3rd party anything he said to us about billing, fees, services, etc.
doesn't mean anything. So BEWARE of Hughesnet and make sure you get contract information from the people you are paying and not the people selling to you!