Hughes Network Systems
Reviews and Complaints
So Slow
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Verified Reviewer | De Soto, MissouriExhorbitant
Hughesnet is not cheap, but I could live with it except for the miserly 30Gigs of download per month limit. Once 30G is used, downloading slows to a crawl, or you'll be forced to buy "tokens" at $3/Gig.
It is true that between the hours of 2am and 8am you can access an extra 50G/month at no extra charge, but many applications make it impossible to use this unless you are willing to stay awake into the small hours and then launch your app.
30Gigs might sound adequate, but these days it is not. Our dear friends at Microsoft are busy chewing up your bandwidth with one huge, bug-ridden patch after another. If you run a VM you'll have downloads of both the host OS and the VM. If you run dropbox, and a collaborator innocently posts dozens of photos all of your 30G will evaporate in the snap of a finger.
All of this happens because in many areas Hughesnet is the only choice. I blame regulators for allowing this monopoly. The major players in fibre optic cable should be required to provide service in rural areas, not just high margin urban.
Preferred solution: Price reduction
Hughes Network System...Rip Off Artists!!!!!!!!!!
Only verbal cancellations. WRONG
Bait and switch
Terrible streaming and speeed
Preferred solution: Deliver product or service ordered
Awful Internet Service
Don't believe the Hughes Net commerial lies. From the first day they installed their internet service in our home it was the worst internet service we ever had.
And thats including dial up. The service man had to come back in our home twice to try and fix problems with it . Luckily we caught him before he left our driveway. Making excuses from the start to try and assure us about the problems.
Then it went from bad to worse because within the next week of service we stayed on the phone with the service center trying to solve our problem with their internet service. Needless to say we were without service more than with. Finally the service center told us we had to pay even if it was worthless (my word). And they would put it on hold until October.
Well even that was a lie because they starting taking ninety dollars a month out of our account in August.
And we went back to our local service the first month of Hughes Net installation. So warning to any and all consumers, Hughes Net is unreliable, terrible service and full of untruths and practices (IF NOT ILLEAL)' unjust bussiness practices.
Overcharged for 30 months, offered refund for 6 of those months
- Being overcharged for 30 months
- Customer service lack of response to issue
Preferred solution: Full refund
New Hughesnet Scam!!
I wanted to warn you all that Hughesnet has a BRAND NEW scam! I like many many people, suffered out a 2 year contract, after trying repeatedly to cancel (after repeatedly trying to fix, with what they jokingly call customer service ) Sooooo they tap my account for 2 YEARS while never giving me a product that was of Any Practical Use! I run the time out by two extra months, before I notice that they are still charging me. I call My bank - Who are very nice and tell me, of course they'll stop any new payment . HOWEVER, the next month when Hughesnet tries again to bill me as Hughesnet.com , and the bank stops them, they resubmit as just HUGHESNET, no .com this time, and IT GOES THRU!! I call the bank again. They tell me it won't happen again, after this time, (but, at least they reimburse me for the previous payout) and they will now block payment to HUGHESNET (no dot com) I say "that's great but what if they do this again?" The sweet girl, who really wanted me off the phone by now, says "na ,they won't do that, this should take care of it" .
This month they tried again Now As - HMS Hughesnet.com! IT WENT THRU AGAIN! I called the bank Again, was transferred to the Fraud department. After, much run-around it seems they can do NOTHING.
I called the Attorney General to start a fraud complaint.
I'm on my way to the bank to close my account.
Check Your Bills Carefully!
Hughesnet are out and out criminals!
Hughes Net LIES!
HORRIBLE SERVICE
Satellite phone service is a nightmare!!
- Horrible satellite phone service
Preferred solution: Deliver product or service ordered
Overcharged
Ordered hughes net
Poor signals to internet usage. In 3 days the internet is used up and after that is is like dial up. It is not fair to pay for a moth with 3 days of usage. If you need to have my attorneys name and nu
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Glad you posted this. Already getting ripped off by rise and WAS considering HughesNet.
BUT, they won’t allow a test perio insisting on a three year contract. Problem is, as described so well, it’s a one sided contract. They have deep pockets and can afford lawyers when most of us can’t afford it.
Keep reporting them to the BBB and maybe it will be fixed... Not!!