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Billing Practices
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Exchange, Refund and Cancellation Policy

WE (my family) had Hughes install a dish and related hardware so we could receive top notch high speed internet. We were supposed to be capable of receiving 15gb and the most we ever received was less than 1 gig.

We first called to complain about the less than professional installation and was told they could nothing about it....after 4 months of not receiving what we were sold, we were told that we could not get out from under our 24 month commitment without paying for the remainder of the months and then would have to pay for the equipment because it was just being leased. After being told that we were getting the best that they had, I went ahead and disconnected the Hughes equipment and hired another company. After the commitment period was over, I called to disconnect the service and they could not understand why....They gave me and my wife (who made the call to disconnect) a very hard time and tried several times to talk us into trying a little longer.....NO WAY!!! I am now boxing up the Hughes equipment and taking the dish off the roof of my house and sending it all back to Hughes.

I STRONGLY do not recommend Hughes for any of their services.

Product or Service Mentioned: Hughes Network Systems Internet Service.

Reason of review: Bad quality.

Monetary Loss: $1700.

Preferred solution: Partial Re-imbursement.

I didn't like: Customer service, Product.

Company wrote 0 private or public responses to the review from Feb 21, 2016.
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davenellan: So I too am tired of the terrible almost non existent connection. However why would you continue to pay for the service for 20 months and not use them.

If I read this right you paid 2 companies at the same time. At the very least I would have kept downloading video files into an old computer like movies and such from Hughes Net. Even if it took a week to download them, you still would get something for your money.

I recommend to anyone thinking about signing up to Hughes Net to not do it.

They have very slow connection and limited download data per month.

We cannot even download a movie and You Tube videos in the same month. Signed KM, unhappy customer.

to Anonymous #1127194 are probably right that I should have utilized the service somehow....but it was so terribly frustrating, I didn't want to mess with it.....just terrible....thanks anyway

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